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Frequently Asked Questions
Ordering, shipping, returns and safety — answered by our pharmacists.
Shipping & delivery
Shipping is a flat $4.95, and every order over $99 ships free. Orders placed before 2pm ET leave our dispensary the same business day.
Most US orders arrive in 2–4 business days with tracking. Cold-chain and prescription items always ship priority at no extra cost.
Returns
Unopened, sealed products can be returned within 30 days for a full refund. For safety reasons, opened medicines cannot be restocked — but if anything arrives damaged or incorrect, tell us within 7 days and we will replace or refund it immediately.
Refunds go back to your original payment method within 5 business days of us receiving the return.
Product recalls & safety
We contact every affected customer by email and phone within 24 hours of a recall notice, with prepaid return and a full refund or replacement. Our recall log is also published in the Newsroom.
Vitamins, supplements and most personal-care items need none. Prescription medicines require a valid prescription from a licensed prescriber — upload it at checkout or ask us to contact your doctor directly.
Any time. Message us on WhatsApp at (800) 555-0142 or use the contact form — a licensed pharmacist replies within one business day, free of charge.